More FREQUENTLY ASKED QUESTIONS
Q: How do I turn off or adjust my notification settings?
A: On the home page of the Noodlebox Canada App, click on the hamburger icon (three stacked lines in top right of screen). Click on PROFILE and adjust your settings.
Q: Can I use the Noodlebox REWARDS app at any location?
A: Most Noodlebox locations can scan your app & receive mobile orders, with the exception of our WOODBINE location. **New Noodlebox locations may not turn on their mobile ordering platform in their firsts week of opening.
Q: How do I earn REWARDS points?
A: You can earn reward points by placing orders through the Noodlebox Canada app, ordering on noodlebox.ca with a verified rewards account or by scanning your digital code in the Noodlebox App in our restaurants.
Q: Can I still earn & redeem points in the restaurant if I forget my phone?
A: If you forget to scan your app while ordering in the restaurant, you can save your receipt and email info@noodlebox.ca within 30 days and we will load the missing points on your account. You must be a REWARDS member before making your purchase.
Q: How can I track my progress towards rewards?
A: You will find your points balance on the top of the home page of our app, or the YOUR NOODLEBOX REWARDS OFFERS section on noodlebox.ca.
Q: My balance or rewards points look wrong. Who do I contact?
A: It can take up to 24hrs for your points totals to update from recent purchases. If after 24hrs, you still don’t see your points, contact info@noodlebox.ca with proof of your transaction and we will add the missing points.
Q: Do I have to register to enjoy REWARDS?
A: Yes, you can only earn and redeem rewards if you create an account with an email and password, and follow the verification steps.
Q: How does Noodlebox manage my personal information?
A: Please see our Terms of Use, Terms & Conditions and Privacy Statement for details.
Q: Will my information show on my account immediately?
A: Generally, balance updates, transaction and reward updates show on your account within 30 minutes. If you notice your account has not been updated within 48 hours reach out to info@noodlebox.ca with details of the transaction.
Q; I have a new e-mail address, how do I update my information?
A: On the home page of the Noodlebox Canada App, click on the hamburger icon (three stacked lines in top right of screen). Click on PROFILE and adjust your settings.
Q: Will my points ever expire?
A: Yes, rewards points expire after 1 year. When redeeming points your oldest points will be redeemed first.
Q: How do I cancel my account?
A: On the home page of the Noodlebox Canada App, click on the hamburger icon (three stacked lines in top right of screen). Click on PROFILE, at the bottom of that screen you will find a Delete Profile button.